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I use Chrome as my browser so I found and installed a Chrome Add On named Zoom Block that disables automatic zooming in Chrome. Most of the time pinch zoom was causing headaches was when I was browsing the internet. Here's at least a partial solution that DID finally work for me. I even found some instructions on how to disable it in the Windows Registry but that didn't work either. The pinch zoom was driving me nuts and there is no longer any way to turn it off. It's been removed as a configuratino option from the touchpad settings. They don't seem to realize that for many users IT'S NOT THERE ANYMORE. Illustrator and InDesign aren't supported as well.In replying to your question, the IT folks are just telling you how you would turn off pinch zoom if the option to do so were still present. In Adobe XD, these gestures are available, although they are aren't smooth and a bit unresponsive. They would speed up everyone's workflow significantly and create an ease of use I come to expect from all of the Adobe CC Apps. I would love being able to use these gestures. Many programms use this, so there is no excuse why Adobe couldn't. It's the way forward for Windows10 laptops. These drivers create a great touchpad experience on any device using them.

Microsoft provides precision touchpad drivers for many devices. I've been using a Macbook before and all gestures were supported - why isn't that the case on Windows?

My workflow is heavily slowed down by this. On the touchpad however, this isn't possible. With its touchscreen, I am able to use these gestures. Scrolling is limited to horizontal and vertical dimensions, but only one dimension at a time. On Windows 10, there is no way to scroll diagonally on a touchpad, nor can you use a "pinch to zoom (in/out)" gesture. Gestures on the touchpad are currently not supported in nearly all Adobe CC Apps, Photoshop being one of them.